Terms and Conditions

01Scope of work

Your first cleaning is estimated for a home in normal condition. If your home needs special attention, we will either extend our time at an hourly rate or prioritize the areas you choose.

• Any request outside the regular scope of work is charged at an hourly rate.
• We do not climb higher than a 2-step ladder. Higher items are dusted with an extension duster.
• We cannot move furniture, but we will reach any visible areas by hand or with an extension duster.

We reserve the right to refuse to clean your home if we find anything that could put our Sparklers in danger, including but not limited to mold, hoarding or abnormal buildup.

02Cancellations and lock-outs

Bubble's Sparkle LLC may charge a $50 cancellation fee if a cleaning is canceled after 5 pm the day before your service. We reserve that time especially for you and often can't fill it.

If you won't be home, please give us entry instructions. Lock-outs are charged the standard cancellation fee.

03Cleaning supplies and equipment

Bubble's Sparkle LLC provides the products and nearly all the equipment needed to clean your home. Your home must have running water and working electrical outlets; if it doesn't, we may charge the standard cancellation fee.

Our Sparklers are not allowed to climb past the second step of a step stool. If you'd like us to use a specific product (for example Simple Green, bleach, stainless steel cleaner or a sponge mop), please leave it out and add the request to your account instructions. We are not responsible for any damage caused by products the customer provides.

04Quality guarantee

Let us know within 24 hours with a photo & video, and we'll come back to re-clean that area.

The guarantee covers whole-home cleanings (recurring visits, first-time, deep and move-out cleanings). It does not cover hourly services. A phone call, email or reply to our satisfaction survey is enough to let us know. We'll come back to inspect and re-clean the area as soon as our schedule allows.

A discount is only given after the re-clean if you are still completely unsatisfied. We always try to be reasonable, but we won't re-clean an area if there's evidence that family members, contractors or pets dirtied it after our visit (for example, freshly cleaned floors or mirrors).

05Price and time adjustments

If your estimate was based on a home in better condition than we find, we may adjust the price or decline the service. Our Sparklers or our office will let you know if the team won't have time to finish in the time planned. You can then choose to have them prioritize the areas you care about most, or extend the cleaning at our hourly rate.

06Breakage and accidents

Our Sparklers are trained to handle the items in your home carefully, but accidents can still happen. If one does, your Sparkler will tell you or leave a note, and we will call you.

We reimburse up to $250 with a copy of your replacement receipt or a quote for a similar item. Items that can't be replaced because of sentimental or antique value should be pointed out to Bubble's Sparkle LLC before the service ends. We reserve the right not to touch an item. Reimbursement for items over $250 may be handled by our insurance company.

All damage must be reported within 24 hours. We will contact you after you let us know. If we don't hear back from you within 30 days, we'll assume you don't want us to resolve the issue and the claim will be closed.

07Theft

The best protection is precaution: please don't leave money or valuables out where they could be lost or taken. When we find valuables left out, we clean around them.

You are protected by a janitorial bond. If you suspect a theft, the bond requires you to file a police report with your local authorities before contacting Bubble's Sparkle LLC.

08Hiring our Sparklers directly

Bubble's Sparkle LLC invests heavily in finding quality cleaners. If you directly employ (legally or on a cash basis) anyone who works for us now, or who worked for us within the 2 years before that employment, or accept side offers from them, you agree to pay an employment referral fee of $500. Exchanging contact information for this purpose is part of this breach.

By using our service, you agree to tell us about any attempt to solicit or accept business outside of Bubble's Sparkle LLC. Attorney, legal and other costs to investigate and collect this fee will be added if such employment is discovered.

Unreported or improper employment practices are illegal unless they comply with all laws. You acknowledge that Bubble's Sparkle LLC is obligated to report illegal hiring activity, and that anyone may report it to the proper government and judicial authorities for investigation. Involvement in, or withholding knowledge of, illegal activity may be prosecuted by Bubble's Sparkle LLC (when applicable) and under United States federal and local laws.

09Staff safety

Bubble's Sparkle LLC reserves the right to remove its Sparklers from your home if the environment becomes unsafe. Our cancellation policy will apply.

10Pets

We're happy to work around pets. If your pet becomes anxious or is a safety concern, Bubble's Sparkle LLC may remove its Sparklers from your home. If a Sparkler leaves before the cleaning is finished, we will charge a pro-rated amount for the work done. If we leave because of an aggressive pet, our cancellation policy applies.

11Right to refuse service

Our Sparklers may leave on arrival if the home is in extreme condition or they feel unsafe or threatened. If a booking doesn't reasonably reflect the home, the team may decline the service on the spot and the standard cancellation fee will be charged.

12Clutter

Please pick up all non-decorative items from the floor and from furniture not normally used for storage. Our rule of thumb: our Sparklers have about 1 minute to tidy each room. After that, they gather any clutter in one place and clean around it.

13Dishes

Our Sparklers do not wash dishes or eating utensils.

14Large and heavy items

For safety and liability reasons, our Sparklers do not lift or move heavy items or furniture.

15Satisfaction limits

Bubble's Sparkle LLC cannot guarantee the results of mini-blind, grout, chandelier or vaulted-ceiling fan cleaning. Mold remediation is a specialty service: Bubble's Sparkle LLC does not provide it and is not liable for any mold-related risks in a client's home. We are not responsible for restoring severely worn, stained or mildewed caulking or grout.

16Pre-payment after a no-show

We value punctuality and commitment to scheduled services. If a client has a no-show history, meaning at least one past service had to be canceled because the client wasn't available, we may ask for pre-payment to confirm future services. Pre-payment keeps both sides committed and helps us keep giving great service to every client.